Our shop Purchasing
The following terms and conditions of sale apply to all orders placed with the AF Foundation online shop (in addition to the Terms of Use, which apply to the use of the site generally). By placing an order for goods you are deemed to have accepted these terms and conditions of sale. We advise you to print and keep a copy of these terms and conditions for your records. Please note that we may make changes to these terms and conditions from time to time, so please check them each time you use the online shop.
To purchase goods from the AF Foundation shop, you need to complete and submit the order form. Your order is an offer to buy the goods on these terms and conditions of sale. We will send you an email confirming receipt of your order and your order details. Our email is our acceptance of your offer to buy the goods. PayPoint will process your payment on our behalf. The supply of goods from the online shop is subject to availability. Whilst we always try to inform you if any goods are unavailable before you place and order, we cannot always do this. If this happens you will be informed by email and you will either not be charged or be refunded for any unfulfilled items.
Prices Forms of Payment Delivery
All prices of goods available on the online shop are quoted and charged in sterling and, where applicable, are inclusive of VAT. All prices will remain unchanged until Jan 2011, with the exception of any unexpected price or VAT changes.
We accept all major credit and debit cards. The AF Foundation cannot accept payment by cash, cheque or postal order for orders placed on the online shop.
From the time we receive your order, we aim to deliver your goods to you within 10 working days (but please wait 2 additional working days before querying your order). The high cost of delivery beyond the UK currently makes such a service uneconomic. However, if you do live outside the UK, you can still place an order for delivery within the UK. Just enter the UK address in the correct page at the checkout. Please note that we cannot deliver to PO Boxes. Parcels will be dispatched either through Royal Mail or Parceline, dependent on the order’s weight. All Parcel Line deliveries will require a signature at receipt. A processing, postage and packaging charge is payable on all orders according to the size of the order. This charge will be calculated at the checkout stage of your order.
Cancelling your Order
You have a statutory right to cancel your order by notifying us in writing within 7 working days of delivery. Your right to cancel does not apply: 1) to DVDs, CDs, software or other recordings if you have unsealed them; 2) to goods you have used and which are therefore not in a saleable condition; 3) to all goods or services, if you are acting in the course of business. To cancel your order and claim a refund, write to us at the "Returns Address" below within 7 working days from delivery, heading your letter "Order Cancellation" and providing your name and contact details, your order number and a description of the goods being cancelled. A ‘working day’ is any day which is not a weekend or a bank holiday. If you have already received your goods, send them back to the same Returns Address in a saleable condition, using the address label and returns slip provided on the delivery note. We recommend you use registered or recorded delivery to ensure they reach us safely. If you do not return the goods, we have the right to collect the goods from you and charge you for the full cost of doing so. If you wish to cancel before delivery, please email us immediately at shop@affoundation.co.uk with your name, address and order number. Whilst we will try to cancel the order before it is dispatched, we may be unable to do so. If the goods are delivered you will still need to cancel your order in writing and return the goods as set out above. We will refund the purchase price to you within 30 days of your cancellation notice (including the original postage and package we charged you). You are responsible for the costs of returning the goods and this cannot be refunded. Please note that we are unable to cancel any orders after the 7 working day period unless the goods are faulty (see ‘Faulty Goods’ below). Your right to cancel is separate from other statutory rights you may have.
